Describe ways in which you can create a user-friendly written document, that is, a document that is clear and easy for the reader to follow.

Ways in which to create a user-friendly document include:
• Use plain English whenever it is feasible to do so, especially when writing for an audience that may have little legal training.
• Use short sentences, but do not overdo it-too many short sentences in a row can make the writing choppy and interrupt the flow of the text.
• Use the active voice unless the situation calls for a passive construction.
• Be consistent in style and word usage. For example, do not hyphenate a phrase in one place in the document and not elsewhere. Use the same line spacing between paragraphs and sections in the document.
• Format the document attractively. For example, add enough margin space to frame the text appropriately.
• Divide the document into sections preceded by headings to make the progression of thought immediately clear to the reader.
• Add subheadings to further divide visually long sections of text. If you add subheadings, always add at least two.
• Make sure that the relationship between the sections and subsections is clear. Often, this can be done in the document's introduction.
• Alternatively, transitional sentences at the beginning of each section or subsection can be used to clarify the progression of thought from one section or subsection to the next.