Asked by Clara Candelario on Apr 30, 2024
Verified
Describe how benchmarking can be used to improve business functions in both production processes and customer service.
Benchmarking
The process of comparing one's business processes and performance metrics to industry bests or best practices.
Business Functions
The fundamental activities that are necessary for the operation of a business, such as marketing, finance, and human resources.
Production Processes
The methods and sequences of operations used to produce a good or service.
- Know how benchmarking can drive improvement in production and customer service.
Verified Answer
Customer service--compare goods and services availability, warranties and guarantees, cost considerations, returns/repairs/replacement, and feedback mechanisms.
Learning Objectives
- Know how benchmarking can drive improvement in production and customer service.
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