Businesses that deal directly with the public may find their employees becoming involved in altercations with customers. Explain, providing examples, how these altercations may lead to actions against the business.

Actions may result on the basis of vicarious liability for assault and battery, negligence, trespass, and even False imprisonment. When customers enter the business premises, occupiers' liability comes into play. Students should provide examples. Possible examples include the arrest of shoplifters, the issue of bouncers in night clubs, dealing with problem customers who have been asked to leave, etc. It is important that students raise the concept of vicarious liability, noting in particular that employers can be held liable for tortious acts of employees committed in the course of their employment.