Bank of America standardized its IT infrastructure, streamlined applications, developed customer-focused innovations, and streamlined its physical infrastructure to recover from the financial crisis of 2007-2008.

IT Infrastructure

The combination of physical hardware, software applications, networking assets, and services essential for the creation, functioning, and oversight of a corporate IT infrastructure.

Customer-focused Innovations

Innovations or improvements specifically designed to meet the needs and preferences of customers, often leading to increased satisfaction and loyalty.

Financial Crisis

A situation in which the value of financial institutions or assets drops significantly, often leading to economic recession and needing governmental intervention.