Asked by Brianna Abeyta on Jun 28, 2024
Verified
Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.
Adjustment Message
Communication intended to resolve a complaint or rectify an error in a transaction or service, often aiming to maintain customer satisfaction.
Negative Words
Terms or phrases expressing refusal, denial, or a pessimistic viewpoint, often used cautiously in communication to avoid offense.
- Identify strategies for minimizing negativity in business communication.
Verified Answer
TE
terrence elliottJun 30, 2024
Final Answer :
True
Explanation :
Emphasizing negative words can reinforce the customer's negative feelings, whereas focusing on positive solutions and future actions can help restore confidence and maintain a positive relationship.
Learning Objectives
- Identify strategies for minimizing negativity in business communication.
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