At Toyota's Camry assembly plant in Georgetown,Kentucky,a(an) ____ is a suggestion that results in safety,cost or quality improvements.

A) kaizen
B) interpersonal reward
C) physical reward
D) primary reward

Kaizen is a Japanese term for continuous improvement. It involves all employees in the organization and encourages them to suggest ideas for improvement in safety, cost, and quality. Toyota's production system is famous for its emphasis on kaizen, and it is likely that the suggestion system at the Camry assembly plant in Georgetown, Kentucky, utilizes this approach. The other options, interpersonal reward, physical reward, and primary reward, do not directly relate to the suggestion system for improvement in the workplace.