Asked by rahel khosravi on May 27, 2024
Verified
As a manager, Mary must inform her production employees that they will need to work extra hours to meet a customer's order. Mary's message will be most effective if she uses warm words and a conversational tone.
Conversational Tone
Utilizes a natural, dialog-like style in writing or speaking, often informal and engaging.
Warm Words
Language that is friendly, encouraging, or intended to convey a feeling of comfort and kindness.
Extra Hours
Additional working hours spent beyond the standard or scheduled work time, often for overtime compensation.
- Understand the importance of tone and strategy in effective business communication.
- Realize the significance of audience analysis in formulating business messages.
Verified Answer
BB
Buyanaa BoldbaatarJun 03, 2024
Final Answer :
True
Explanation :
Using warm words and a conversational tone can help make the message more relatable and easier to accept, fostering a positive atmosphere and potentially increasing employee willingness to meet the request.
Learning Objectives
- Understand the importance of tone and strategy in effective business communication.
- Realize the significance of audience analysis in formulating business messages.
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