Andy, a business student at Frost University told his friends, "I was really angry when my professor criticized my presentation in class." This is an example of an) __________.

A) emotion
B) mood
C) cognition
D) display rule
E) citizenship behavior

Citizenship Behavior

Voluntary actions by employees that contribute to the organization's well-being but are not explicitly recognized by the formal reward system.

Display Rule

Cultural norms that dictate how emotions should be expressed or suppressed in social settings.

Emotion

A complex psychological state involving an individual's physiological arousal, expressive behaviors, and conscious experience.