An ISO certification is a global indicator of the importance of

A) knowledge management.
B) evidence-based management.
C) total quality management.
D) quantitative analysis.
E) contingency thinking.

ISO Certification

A seal of approval from the International Organization for Standardization that a company's management system meets one of the international ISO management standards.

Total Quality Management

A management approach focused on continuous improvement, customer satisfaction, and the involvement of all members of an organization in improving processes, products, and services.

Global Indicator

A metric or measure that reflects a significant trend or development on a worldwide scale, often relating to economic, environmental, or social issues.