Almost any routine message can be used as a way to build goodwill.

Almost any routine message, such as a thank-you message, a confirmation message, or a friendly reminder, can be written in a way that shows appreciation, empathy, and professionalism. By doing so, the sender can build trust and respect with the recipient, even if the message itself is not particularly important or interesting. Therefore, routine messages can be a powerful tool for building goodwill and maintaining positive relationships.