According to communication scholars,what is often most important to say explicitly when apologizing?

A) "I'm sorry you were hurt."
B) "I can't believe I did that."
C) "I'm sorry,but that's not the kind of person I am."
D) "I was wrong."

According to communication scholars, the most important thing to say explicitly when apologizing is "I was wrong." This acknowledges responsibility for the mistake and shows a willingness to make amends. The other options (A, B, and C) either deflect responsibility or focus on the individual's feelings rather than the harm caused.