A competitive advantage derived from human resources is sustainable for a company when:

A) it uses a centralized tactical program of close-supervision
B) its employees have some rare and specialized skill not easily copied
C) it has a newly created organizational culture
D) its product is intangible
E) its customers remember the product and not the salesperson

Competitive Advantage

The attributes or conditions that allow a company to produce goods or services better or more cheaply than its competitors.

Centralized Tactical Program

A strategy or operation managed from a single, central location or authority, focusing on short-term goals or responses in a specific area such as military, security, or business operations.

Specialized Skill

A specific ability or expertise that is developed through training or experience and is necessary for certain occupations or tasks.